Digium TE820 User Manual download pdf (Page 19)

Chapter 1: Overview

architecture allows it to convert between a wide range of communications

protocols and media codecs.

Asterisk as a Feature/Media Server

Need an IVR? Asterisk’s got you covered. How about a conference

bridge? Yep. It’s in there. What about an automated attendant? Asterisk

does that too. How about a replacement for your aging legacy voicemail

system? Can do. Unified messaging? No problem. Need a telephony

interface for your web site? Okay.

Asterisk in the Call Center

Asterisk has been adopted by call centers around the world based on its

flexibility. Call center and contact center developers have built complete

ACD systems based on Asterisk. Asterisk has also added new life to

existing call center solutions by adding remote IP agent capabilities,

advanced skills-based routing, predictive and bulk dialing, and more.

Asterisk in the Network

Internet Telephony Service Providers (ITSPs), Competitive Local

Exchange Carriers (CLECs) and even first-tier incumbents have

discovered the power of open source communications with Asterisk.

Feature servers, hosted services clusters, voicemail systems, and pre-paid

calling solutions, all based on Asterisk have helped reduce costs and

enabled flexibility.

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Digium TE820 User Manual Page 19